FAQ
Frequently Asked Questions about best practices, new features and concepts!
- How Do I Remove The Date Bar From My Trip Page Highlights?
- Why does my Trip Page look different on different screens?
- Is the Notify Planner/Pay Now Button not appearing?
- What is an Active Trip?
- What Is a Collection of "Listed" Trips?
- White Label Email Sending (WLES)
- What's a Recent Payment?
- Features for Events - Categories, Meeting Blocks and searchable Profiles
- FAQ: How do I reset my password
- YouLi Mobile App Support - Redirect
- FAQ: How Can I Add Travelers Who are in the Same Group to Different Packages
- Does YouLi Have a Task List That Our Team Can Use Internally For Items Our Staff Needs to Complete For The Trip?
- Why Does a Traveler's Name Show on the Public Link?
- FAQ: Understanding Skipped Installments
- Wordpress plugin for YouLi
- Troubleshooting Credit Card Payment Issues
- Square Payments
- How Can I Fix The Spacing In Between Lines In The Rich Text Editor?
- YouLi Optimize Session Booked
Data Security
- Is Traveler Data in YouLi Secure?
- Is YouLi SCA Compliant?
- Privacy, Security & GDPR Compliance
- How do I comply with GDPR data removal request?
Payments
- Stripe Local Payment Methods - ACH, Direct Debit, Wallets, Buy Now, Pay Later, Apple Pay, Google Pay
- When Will The Bookings I Receive In YouLi, Via Stripe, Show In My Bank Account?
- Why Am I Seeing An "Incomplete" Transaction In Stripe? And how to delete an In Progress Stripe payment in YouLi
- No-Fee Direct Payment Methods
- Authorize.net: My traveler received a message that their credit card was declined but was charged anyway
- How-to: Request That Your Travelers Pay Their Deposit Immediately
- How-to: Change Installment Due Dates After Taking Payments
- FAQ: What is Merchant of Record? And why should I care?
- My Traveler in an Invitation Group sees a warning about allocations, how do I correct them?
- How-to: Turn off Automated Reminders
- Understanding Payment Allocations
- How Do I Offer a Promotion or Special Price On My Trip?
- How Do I Allow One Person To Pay For The Whole Group?
- Chip Away FAQ
- Can I Apply a Payment to More Than One Invitation Group Members But Not All Group Members
- How-to: Find Travelers Who Have Overdue Payments on Their Installments
YouLi Account
- How-to: Update Your Billing Information
- Why Can't I Change My Email Address in YouLi?
- I cannot log into my account
- Help! I've Forgotten My Password And Can't Get Into My YouLi Account
- Cancel Wanderlust Entrepreneur Retreat Community Membership Plan
- Troubleshooting: EDIT Traveler Error; Seeing Code or Email Changing due to LastPass Plugin
Emails
- FAQ: Which Confirmations Do I Have The Option of Emailing To My Travelers?
- Why Did My Traveler Get An "Automatically Rejected" Email?
- Email Templates - what can be configured and customized
- Why Is My Trip Activity Feed Showing That My Traveler Sent Themself a Message?
Managing People
- How Do I Remove Travelers Who Were Interested, But Decide Not To Go On My Trip?
- What To Do If Your Invitee Is Still Showing As "Not Viewed"
- How do I find a Traveler if I don't remember which Trip they are on?
- How Do I Collect Interest On a Trip When I Don't Know Dates Yet?
- Why Are My Travelers Receiving a "Trip Not Found" Error?