--- title: How do I comply with GDPR data removal request? description: The GDPR introduced a right for individuals to have personal data erased. The right to erasure is also known as "the right to be forgotten." Individuals can make a request for erasure verbally or in writing. So how do you abide by this rule? Read on. --- [Skip to content](https://support.youli.io/360000547195-how-do-i-comply-with-gdpr-data-removal-request-#main-content) [Open Ticket](https://support.youli.io/kb-tickets/new?hsLang=en) [Customer portal](https://support.youli.io/feature-request-tickets-view?hsLang=en) [![YouLi Support](https://support.youli.io/hs-fs/hubfs/Logo%20White.png?width=100&height=75&name=Logo%20White.png)](https://support.youli.io/?hsLang=en) - [Pricing](https://go.youli.io/pricing) - [Book Demo](https://go.youli.io/youli-demo-videos) - [Blog](https://blog.youli.io/) Open main navigation Close main navigation - [Pricing](https://go.youli.io/pricing) - [Book Demo](https://go.youli.io/youli-demo-videos) - [Blog](https://blog.youli.io/) - [Open Ticket](https://support.youli.io/kb-tickets/new) - [Customer portal](https://support.youli.io/feature-request-tickets-view) - [Open Ticket](https://support.youli.io/kb-tickets/new) [Open Ticket](https://support.youli.io/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.youli.io/?hsLang=en) 2. [FAQ](https://support.youli.io/faq?hsLang=en) 3. [Data Security](https://support.youli.io/faq?hsLang=en#data-security) # How do I comply with GDPR data removal request? ## The GDPR introduced a right for individuals to have personal data erased. The right to erasure is also known as "the right to be forgotten." Individuals can make a request for erasure verbally or in writing. So how do you abide by this rule? Read on. ### Background details on data removal - YouLi does not purge data without your request until 5 years after TRIP creation. If you need a whole Trip removed, simply [archive it](https://support.youli.io/4406998302863-how-to-archive-a-trip?hsLang=en) and then [open a Support Request](https://support.youli.io/kb-tickets/new?hsLang=en) to delete the Trip permanently. The **Trip Owner** must make the request and include a reason.  - **Enterprise** clients can request an automated removal in compliance with their data retention policy. ### A potential situation where you need to erase Traveler data After or during the planning of a successful TRIP on YouLi, you might receive a request from a European citizen to erase their data or delete their personal information - not to worry! #### Solution if the Traveler has not made a credit card payment - - If they have not made a credit card payment on the TRIP, you can [delete them yourself](https://support.youli.io/360001252775-how-do-i-remove-travelers-who-were-interested-but-decide-not-to-go-on-my-trip-?hsLang=en) via the MANAGE PEOPLE & REPORTS tab, from your TRIP MENU. #### Solution if that Traveler has already made at least one payment via credit card - - If it's not a credit card payment, you can delete the payment yourself and then delete the Traveler and their data yourself. - However, for auditing reasons, it is not possible to delete them if they have made a credit card payment. In this case, simply [open a Support Request](https://support.youli.io/kb-tickets/new?hsLang=en) and include the **Traveler** and TRIP details. See below for the details the YouLi Support Team needs. #### Information you need to submit to YouLi Support if you are requesting we delete a Traveler 1. Provide the SHARE TRIP LINK (if the **Traveler** is on multiple TRIPS, please provide all relevant Share Trip Links). 2. Should we delete all data and files, including reference to any payment gateway IDs?  **NOTE:** We cannot purge data from the payment gateway or your bank. Please check with your other providers if that is necessary. 3. **Traveler's** NAME and EMAIL ADDRESS   --- ### Need more help? 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