--- title: Can't Find a Trip as a Planner? description: Can't find your trip? Learn how to check Active, Past, and Archived trips in your Trip Dashboard and quickly locate missing trips as a Planner. --- [Skip to content](https://support.youli.io/cant-find-a-trip-as-a-planner#main-content) [Open Ticket](https://support.youli.io/kb-tickets/new?hsLang=en) [Customer portal](https://support.youli.io/feature-request-tickets-view?hsLang=en) [![YouLi Support](https://support.youli.io/hs-fs/hubfs/Logo%20White.png?width=100&height=75&name=Logo%20White.png)](https://support.youli.io/?hsLang=en) - [Pricing](https://go.youli.io/pricing) - [Book Demo](https://go.youli.io/youli-demo-videos) - [Blog](https://blog.youli.io/) Open main navigation Close main navigation - [Pricing](https://go.youli.io/pricing) - [Book Demo](https://go.youli.io/youli-demo-videos) - [Blog](https://blog.youli.io/) - [Open Ticket](https://support.youli.io/kb-tickets/new) - [Customer portal](https://support.youli.io/feature-request-tickets-view) - [Open Ticket](https://support.youli.io/kb-tickets/new) [Open Ticket](https://support.youli.io/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.youli.io/?hsLang=en) 2. [FAQ](https://support.youli.io/faq?hsLang=en) # Can't Find a Trip as a Planner? ## Don’t fret — here are a few quick things to check #### 1. Check the "Past" Quick Filter Trips that have already taken place automatically move out of the **Active** view. **For example:** If your trip was called **"Teachers Weekend"** and it just finished, it may now appear under **Past** instead of **Active**. To find it: 1. Go to **Trip Dashboard** 2. Click the **Active** tab at the top 3. Select **Past** from the **Quick Filter** options ![Screenshot 2026-03-24 at 11.21.39 AM](https://support.youli.io/hs-fs/hubfs/Screenshot%202026-03-24%20at%2011.21.39%20AM.png?width=670&height=404&name=Screenshot%202026-03-24%20at%2011.21.39%20AM.png) This is the most common reason planners can't find a trip. --- #### 2. Check Archived Trips If the trip still isn’t visible, it may have been archived. Learn how to check archived trips here: **[How-to: Archive, Restore or Permanently delete a Trip (Manual and Automatic)](https://support.youli.io/4406998302863-how-to-archive-a-trip?hsLang=en)**  --- #### 3. Confirm You're in the Right Account Sometimes planners accidentally create trips under a different: - Team - Account - Login email Try: - Logging out and back in - Checking with your team owner - Confirming you're in the correct Team --- #### 4. Still Can't Find It? If you're a **Traveler** instead of a Planner, see this guide instead: [**I'm a Traveler & I Can't Find My Trip Or It Isn't Loading**](https://support.youli.io/im-a-traveler-my-trip-page-isnt-loading?hsLang=en) --- - [Get Started](https://support.youli.io/get-started?hsLang=en#main-content) - [Checklists](https://support.youli.io/get-started?hsLang=en#checklists) - [Setting up your account](https://support.youli.io/get-started?hsLang=en#setting-up-your-account) - [Setting up your Trip Page](https://support.youli.io/get-started?hsLang=en#setting-up-your-trip-page) - [Video Tutorials](https://support.youli.io/get-started?hsLang=en#video-tutorials) - [Trip Registration](https://support.youli.io/get-started?hsLang=en#trip-registration) - [Emails](https://support.youli.io/get-started?hsLang=en#emails) - [Packages & Installments](https://support.youli.io/get-started?hsLang=en#packages-installments) - [Payments](https://support.youli.io/get-started?hsLang=en#payments) - [Adding & Managing People](https://support.youli.io/get-started?hsLang=en#adding-managing-people) - [Starter Website](https://support.youli.io/get-started?hsLang=en#starter-website) - [How-To](https://support.youli.io/how-to?hsLang=en#main-content) - [Technology Partners](https://support.youli.io/how-to?hsLang=en#technology-partners) - [API](https://support.youli.io/how-to?hsLang=en#api) - [Reports](https://support.youli.io/how-to?hsLang=en#reports) - [YouLi Plan Add-ons](https://support.youli.io/how-to?hsLang=en#youli-plan-add-ons) - [Affiliates](https://support.youli.io/how-to?hsLang=en#affiliates) - [Payments](https://support.youli.io/how-to?hsLang=en#payments) - [Video Tutorials](https://support.youli.io/how-to?hsLang=en#video-tutorials) - [Website Integration](https://support.youli.io/how-to?hsLang=en#website-integration) - [Mobile App](https://support.youli.io/how-to?hsLang=en#mobile-app) - [White Label App](https://support.youli.io/how-to?hsLang=en#white-label-app) - [Account Roles](https://support.youli.io/how-to?hsLang=en#account-roles) - [Tasks](https://support.youli.io/how-to?hsLang=en#tasks) - [Packages](https://support.youli.io/how-to?hsLang=en#packages) - [Highlights, Itinerary & Optional Add-ons](https://support.youli.io/how-to?hsLang=en#highlights-itinerary-optional-add-ons) - [Invitation Groups](https://support.youli.io/how-to?hsLang=en#invitation-groups) - [Coupons](https://support.youli.io/how-to?hsLang=en#coupons) - [Trip Page Menu](https://support.youli.io/how-to?hsLang=en#trip-page-menu) - [Integrating Cruise Deck Plans](https://support.youli.io/how-to?hsLang=en#integrating-cruise-deck-plans) - [Managing Trip Dashboard](https://support.youli.io/how-to?hsLang=en#managing-trip-dashboard) - [Emails](https://support.youli.io/how-to?hsLang=en#emails) - [Bookings](https://support.youli.io/how-to?hsLang=en#bookings) - [Managing People](https://support.youli.io/how-to?hsLang=en#managing-people) - [Registration](https://support.youli.io/how-to?hsLang=en#registration) - [PDF Confirmation](https://support.youli.io/how-to?hsLang=en#pdf-confirmation) - [Documents](https://support.youli.io/how-to?hsLang=en#documents) - [Billing](https://support.youli.io/how-to?hsLang=en#billing) - [New Features](https://support.youli.io/new-features?hsLang=en#main-content) - [Recent Releases](https://support.youli.io/new-features?hsLang=en#recent-releases) - [Past Releases](https://support.youli.io/new-features?hsLang=en#past-releases) - [Enterprise Clients](https://support.youli.io/enterprise-clients?hsLang=en#main-content) - [Enterprise Onboarding](https://support.youli.io/enterprise-clients?hsLang=en#enterprise-onboarding) - [Enterprise-only Features](https://support.youli.io/enterprise-clients?hsLang=en#enterprise-only-features) - [FAQ](https://support.youli.io/faq?hsLang=en#main-content) - [Data Security](https://support.youli.io/faq?hsLang=en#data-security) - [Payments](https://support.youli.io/faq?hsLang=en#payments) - [YouLi Account](https://support.youli.io/faq?hsLang=en#youli-account) - [Emails](https://support.youli.io/faq?hsLang=en#emails) - [Managing People](https://support.youli.io/faq?hsLang=en#managing-people) - [Packages](https://support.youli.io/faq?hsLang=en#packages) - [YouLi Subscription Plans](https://support.youli.io/faq?hsLang=en#youli-subscription-plans) - [Tasks](https://support.youli.io/faq?hsLang=en#tasks) - [Reporting](https://support.youli.io/reporting?hsLang=en) - [YouLi User Roles](https://support.youli.io/youli-user-roles?hsLang=en) - [For Travelers](https://support.youli.io/for-travelers?hsLang=en) - [Partners](https://support.youli.io/partners?hsLang=en) - [Upcoming Features](https://support.youli.io/upcoming-features?hsLang=en) - [Incidents](https://support.youli.io/incidents?hsLang=en) - [Contact Us](https://support.youli.io/contact-us?hsLang=en) [![YouLi Marketing Site](https://support.youli.io/hs-fs/hubfs/Logo%20Default.png?width=55&height=24&name=Logo%20Default.png "YouLi Marketing Site")](https://go.youli.io) ### Need more help? Reach out to the YouLi Support team via the **Chat** icon at the bottom-right corner of your screen: ![Screenshot 2026-07-22 at 12.27.38 PM](https://support.youli.io/hs-fs/hubfs/Screenshot%202026-07-22%20at%2012.27.38%20PM.png?width=268&height=111&name=Screenshot%202026-07-22%20at%2012.27.38%20PM.png) or [submit a Support Ticket.](https://support.youli.io/kb-tickets/new?hsLang=en) Copyright © 2025, YouLi Travel Pty. Ltd