--- title: "How-to: Find Travelers Who Have Overdue Payments on Their Installments" description: There may be times when YouLi's Automated Payment Reminders aren't doing the trick and you want to reach out to people individually (but efficiently!) for overdue payments. Read on to see how! --- [Skip to content](https://support.youli.io/how-can-i-find-who-has-overdue-payments-for-a-specific-installment#main-content) [Open Ticket](https://support.youli.io/kb-tickets/new?hsLang=en) [Customer portal](https://support.youli.io/feature-request-tickets-view?hsLang=en) [![YouLi Support](https://support.youli.io/hs-fs/hubfs/Logo%20White.png?width=100&height=75&name=Logo%20White.png)](https://support.youli.io/?hsLang=en) - [Pricing](https://go.youli.io/pricing) - [Book Demo](https://go.youli.io/youli-demo-videos) - [Blog](https://blog.youli.io/) Open main navigation Close main navigation - [Pricing](https://go.youli.io/pricing) - [Book Demo](https://go.youli.io/youli-demo-videos) - [Blog](https://blog.youli.io/) - [Open Ticket](https://support.youli.io/kb-tickets/new) - [Customer portal](https://support.youli.io/feature-request-tickets-view) - [Open Ticket](https://support.youli.io/kb-tickets/new) [Open Ticket](https://support.youli.io/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.youli.io/?hsLang=en) 2. [FAQ](https://support.youli.io/faq?hsLang=en) 3. [Payments](https://support.youli.io/faq?hsLang=en#payments) # How-to: Find Travelers Who Have Overdue Payments on Their Installments ## There may be times when YouLi's Automated Payment Reminders aren't doing the trick and you want to reach out to people individually (but efficiently!) for overdue payments. Read on to see how! ### 👀 How can I tell if Travelers missed any payment Due dates? You can pull reports to see all **Travelers** who are late on paying their installments. There are a couple of ways to find this, but it will not be specific to an installment; it will show ALL **Travelers** past due on any installments.  #### View past due Bookings from the [Global Bookings Report](https://support.youli.io/global-bookings-report-see-all-bookings-across-trips-rolled-up-by-report?hsLang=en) 1. 1. Any BOOKING that has a past due installment will show an orange triangle next to their BALANCE DUE ![global-bookings-past-due-installments](https://support.youli.io/hs-fs/hubfs/Platform%20Screenshots/global-bookings-past-due-installments.png?width=670&height=120&name=global-bookings-past-due-installments.png) #### View past due Travelers for a Single Trip 1. Go to MANAGE PAYMENTS  2. You can use the FILTER and choose BOOKED & OWING to narrow down your view![](https://support.youli.io/hs-fs/hubfs/Screenshot%202025-01-29%20at%205-56-39%E2%80%AFpm-png.png?width=314&height=202&name=Screenshot%202025-01-29%20at%205-56-39%E2%80%AFpm-png.png) 3. Any **Traveler** with a past-due installment will see an orange triangle next to the PRE-PAY COST. ![manage-payments-past-due-installments](https://support.youli.io/hs-fs/hubfs/Platform%20Screenshots/manage-payments-past-due-installments.png?width=670&height=165&name=manage-payments-past-due-installments.png) 4. Then click MESSAGE to send each of them a single email - - This will include their MAGIC LINK, directing them to their TRIP PAGE INVOICE so they can pay immediately **TIP:** If you send MESSAGE from MANAGE PAYMENTS, they will be sent a link that goes directly to their INVOICE ### 🧑‍🔧 Troubleshooting Q: I see Travelers **showing as 'Pending Payments' when I know they've paid** and it's been approved,  OR **I see Travelers with the orange triangle icon showing ('Past Due Payments') who don't owe money,** what should I do? A: Simply go to Manage People \> find the Traveler \> click EDIT: ![Screenshot 2025-09-11 at 12.40.55 PM](https://support.youli.io/hs-fs/hubfs/Screenshot%202025-09-11%20at%2012.40.55%20PM.png?width=670&height=630&name=Screenshot%202025-09-11%20at%2012.40.55%20PM.png) Then once the popup shows up, do nothing and simply scroll down, click Save/Edit, and that’s it: ![Screenshot 2025-09-11 at 12.41.24 PM](https://support.youli.io/hs-fs/hubfs/Screenshot%202025-09-11%20at%2012.41.24%20PM.png?width=670&height=555&name=Screenshot%202025-09-11%20at%2012.41.24%20PM.png) ### 🧘 Tips to Avoid Late Payments Use the above to deal with the ones that sneak through, but here are some tips to avoid having too many! 1. We recommend adopting [AutoPay](https://support.youli.io/how-to-automatically-charge-people-on-a-payment-schedule-using-autopay?hsLang=en) so your **Travelers** agree to automated payments when they pay their deposit 2. [Consider using the Automatic Late Fees & Cancellation feature](https://support.youli.io/automatic-late-fees?hsLang=en) 3. Other clients implement a late fee penalty using [LINE ITEMS](https://support.youli.io/invoice-line-items-non-itinerary?hsLang=en), it's amazing how many people pay on time when there is a $50 late fee applied for late payments. --- ### Need more help?  Reach out to the YouLi Support Team via the chat box at the bottom of your screen or submit a [Support Ticket request](https://support.youli.io/kb-tickets/new?hsLang=en). 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