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Why Are My Travelers Receiving a "Trip Not Found" Error?
Do you have a Traveler receiving this error message? Don't worry, there's an easy fix!
The error message
If your Travelers are seeing a "Trip Not Found" error message, that can happen because you're accessing a TRIP that has been archived or is no longer visible, or maybe using the wrong URL.
What to do
Go into the TRIP (view the PUBLIC LINK) and try to click to register and book. Are you able to? If so, the issue was that you were copying the link from your browser location bar, instead of sharing your PUBLIC LINK or a MAGIC LINK.
So just be sure to use the "SHARE TRIP LINK" next time, when sharing your TRIP with your Travelers!
NEED MORE HELP? Check out this help article: How-to: Share Trip Link For Socials or Book Now Button
Need more help?
Reach out to the YouLi Support Team via the chat box at the bottom of your screen or submit a Support Ticket request. If you need more advanced support, schedule a 1:1 Consulting session with one of our experts, and we will walk through Traveler flow options & best practices.