Is the Notify Planner/Pay Now Button not appearing?

Is the NOTIFY PLANNER or PAY NOW button not appearing for your travelers, when they go to check out? Screen_Shot_2021-12-01_at_3.56.58_PM.png

If the answer is "yes," then let me tell you why! 

Your travelers cannot check out until they have selected one of the options under MAKE A PAYMENT NOW and CHOOSE A PAYMENT METHOD. After BOTH have been completed, your traveler will get the option to make a payment or notify the trip planner. Screen_Shot_2021-12-01_at_4.27.31_PM.png