EARLY ADOPTERS: Please open a support request to gain early access while we release the complete feature.
This feature will be Generally Available later in 2025. It is free to access on all plans.
How-to Enable 2FA
- Request to access the feature for your account
- Go to Account -> User Profile
- Scroll down to Security and click "Enable 2FA"
- Pick your authenticator app (Microsoft or Google)
- Links to the apps are in the YouLi platform
- Remove any old YouLi codes you've setup before (otherwise it will be confusing!)
- HINT: Remember which app you chose (if you use many authenticators)
- IMPORTANT: Save backup codes to a secure location. These are used to access your account in case you lose your authenticator.
🔐 Don’t lose these! Save your backup codes somewhere safe.
If you lose access to your authenticator app, these codes are your lifeline. To ensure you have them when you need them, we recommend either:- 📄 Print them and stash them in a secure place (like a locked drawer).
- 🗄️ Save them in a password manager (LastPass, 1Password, etc.).
- Next time you login you'll be prompted to enter your CODE like this:
How-to Disable 2FA if I have access to my Account
Once enabled the button will change to "Manage 2FA"
- Click on "Manage 2FA"
- Enter your Password then click UNLOCK SETTINGS
- Then click "Disable 2FA"
Watch the end of the next video to see this in action.
How-to Disable 2FA if I DO NOT have access to my Account
Oh bummer! If you have lost your 2FA app/device, you can use one of the Saved Authenticator Backup codes to login and then follow instructions above.
However, if you also do not have your Saved Backup Codes, you can open a support request to see if we can assist you to regain access.
In future, we will provide your Team Admins with the ability to mange your 2FA access.
How-to Video to Enable and Disable 2FA
How-to see if 2FA is enabled for your Team
This option is coming in future for Team Owners and Admins to see which users have this enabled.
Can I avoid 2FA on a trusted device?
This option is coming in future to "Remember this Device" for up to 30 days.
Can I View Backup Codes after initial setup?
Not at this time
I have Platform White Label, what company name will appear in the Authenticator App?
Right now, it will show as "YouLi", showing the Platform White Label company name in the authenticator is coming in a future update. Check with your account manager for details.