🆓 What's free/included in your Enterprise plan
- 5 Onboarding calls with YouLi Trainer (Nick)
- Project Management for all of your submitted Tickets in HubSpot (with Account Manager)
- Priority Support
💰 What you can pay-to-get
- Build Feature Requests: something you want YouLi to do that we don't currently do
- Build Feature Enhancements: something you want to improve or change so that it meets your needs
- Prioritize feature requests/enhancements: not only do you want these, but also you want these done by a certain date/time-frame - you can pay what we call a 'rush/prioritization fee' for us to do your things first (hence moving others' down the line, opportunity cost, etc.)
- Prioritize bug fixes: anything you want us to fix by a certain date
- PAYG (Pay As You Go) Support options
YouliGetting Help with YouLi Support → all that is listed in the chart
❓ How YouLi Differs: our philosophy
TLDR;
Free = YouLi decides everything 🎈
Pay-to-get = you decide everything 🧞♂️
1. Influencing our Product Roadmap
Most SaaS platforms do not allow clients to pay for feature prioritization. They simply collect requests, and only if enough clients ask for the same thing might it eventually get built — often years later, if at all.
YouLi is different: we allow clients to pay to prioritize specific features or request customizations. That means:
- You’re not stuck waiting indefinitely for a feature to “maybe” appear.
- You have the opportunity to directly influence what gets built and when.
- Your investment goes into building exactly what your business needs, instead of hoping it lines up with the vendor’s roadmap.
This is a major differentiator that many Enterprise clients value, because it gives them more control and certainty.
2. Get exactly what you want, when you want it
the unique part of YouLi’s model is that you have the power to pay to get what you want, when you want it. We act as your personal developer without you having to pay for your own.
You get to dictate exactly what you want, how you want it, and we'll involve you in every stage -- scoping, design approvals, testing, and post-launch feedback -- all in a written Statement of Work (SOW) contract.
No pressure, if you don't want to pay-to-get: we'll prioritize internally and let you know when a feature is live/released. In this case, YouLi will build it how we want to.
🥇 Prioritization Framework
To make this easier, we’d be happy to work through your list with you and create a prioritized list. Here’s how we typically categorize support tickets:
- Blocker – Paid/prioritized items, guaranteed release dates.
- Critical – High priority, just below Blocker. No guaranteed release dates.
- Major – Medium priority. No guaranteed release dates.
- Minor – Lower priority. No guaranteed release dates.
👉 Here’s an example of how another Enterprise client structured their prioritized list:
🕵 Scoping & Costs
- Less complex enhancements/requests don’t require a scoping call — in those cases, we can quote you directly.
- More complex requests do require a Technical Scoping Call, where Jen will unpack the request to confirm feasibility, complexity, and level of effort. The $200 fee for this is credited toward the final invoice if you proceed, so it’s not an extra cost. This is explained alongside our pay-as-you-go support options here: Getting Help with YouLi Support
- From there, costs can range:
- Smaller requests: often under $500 USD
- Medium builds: typically $2k–$5k USD
- Complex features: like Automatic Late Fees, around $10k USD
- Full custom builds: $100k+ USD