---
title: Automatic Late Fees & Automatic Cancellation
description: Along with our AutoPay feature, we are making it even easier to incentivize your Travelers to pay on time. Configure an Automatic Late Fee and optionally Automatic Cancellation - with warnings and automatic application based on the Installment schedule per Trip.
---
[Skip to content](https://support.youli.io/automatic-late-fees#main-content)
[Open Ticket](https://support.youli.io/kb-tickets/new?hsLang=en) [Customer portal](https://support.youli.io/feature-request-tickets-view?hsLang=en)
[](https://support.youli.io/?hsLang=en)
- [Pricing](https://go.youli.io/pricing)
- [Book Demo](https://go.youli.io/youli-demo-videos)
- [Blog](https://blog.youli.io/)
Open main navigation
Close main navigation
- [Pricing](https://go.youli.io/pricing)
- [Book Demo](https://go.youli.io/youli-demo-videos)
- [Blog](https://blog.youli.io/)
- [Open Ticket](https://support.youli.io/kb-tickets/new)
- [Customer portal](https://support.youli.io/feature-request-tickets-view)
- [Open Ticket](https://support.youli.io/kb-tickets/new)
[Open Ticket](https://support.youli.io/kb-tickets/new?hsLang=en)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Help Center](https://support.youli.io/?hsLang=en)
2. [How-To](https://support.youli.io/how-to?hsLang=en)
3. [Payments](https://support.youli.io/how-to?hsLang=en#payments)
# Automatic Late Fees & Automatic Cancellation
## Automatically apply late fees and, if desired, automatically cancel bookings when Travelers miss payment deadlines.Β Pair this with AutoPay to encourage on-time payments while reducing manual follow-up.
**Available on Plus, Grow, and Enterprise plans.**
With **Automatic Late Fees** and **Automatic Cancellation**, YouLi can automatically:
- π° Add a late fee when a Traveler misses an installment
- π§ Notify Travelers before and after the late fee is applied
- β Automatically cancel bookings after a configurable number of days (optional)
This feature works with **any payment gateway** (Stripe, Square, PayPal, Authorize.Net, manual payments, and more).
We recommend enabling **AutoPay** first so Travelers can easily avoid late fees. [Learn how to enable AutoPay](https://support.youli.io/how-to-automatically-charge-people-on-a-payment-schedule-using-autopay?hsLang=en)
Β
---
### Why Use This Feature?
If you find yourself:
- β οΈ Seeing lots of orange overdue icons in **Manage Payments**
- π€ Sending reminder emails that still don't result in payment
- π Manually adding late fees every month
- π
Feeling like the "bad guy" enforcing your payment policy
...Automatic Late Fees can do the work for you.
---
### How It Works
Once enabled:
1. Travelers receive the normal payment reminder emails.
2. If they pay before your configured grace period expires, **nothing happens**.
3. If they do not pay, YouLi automatically:
- Adds a late fee to their invoice.
- Sends a confirmation email explaining the fee.
4. If Automatic Cancellation is enabled, YouLi will also cancel the booking after your configured number of days.
Late fees are automatically added as invoice [line items](https://support.youli.io/invoice-line-items-non-itinerary?hsLang=en), but you can always edit or remove them if you wish to make an exception.
**Important**
- Any payment made before the configured deadline prevents the late fee from being applied.
- Even a **partial payment** counts as payment for that installment.
- If you use **Chip Away Payments**, consider disabling it if you want late fees to apply only after the full installment is paid.
- Late fees can always be edited or removed manually if you wish to make an exception.
---
### Paying Separately vs Paying Together
#### Travelers Paying Separately
Each Traveler is assessed individually.
A late fee is applied separately to each Traveler who misses an installment.
#### Travelers Paying Together
Only one payment is required to protect the entire invitation group for that installment.
- If **any member** of the group makes a payment (even a partial payment), no late fee is applied for that installment.
- If **nobody** pays, the late fee is applied only to the lead Traveler (the person who registered the group), and only they receive the notification email.
---
### Before You Enable It
We recommend:
- Enabling AutoPay
- Testing on one or two trips first
- Updating your traveler communications to explain your policy
For example, include your late fee policy in:
- Terms & Conditions
- Package description
- Pricing explanation
- Announcement email
---
### How to Set It Up
See loom video below to see exactly how and where to take these actions.
1. Go to **Account β Payments**
2. Scroll to **Automatic Late Fees & Cancellation Settings**
3. Enable **Automatic Late Fees **
4. [Configure your policy](https://support.youli.io/automatic-late-fees#example)
5. (Optional) Enable **Automatic Cancellation**
6. Save your changes
**NOTE: Β **By default, the feature is enabled for **all** Trips.
If you want to exclude a Trip:
Trip β Update Trip β Pricing β uncheck **Automatic Late Fees**
### Configure Your Policy
#### Late fee amount
Choose the amount (typically $25β$50 in the Trip currency).
#### Reminder Message about late fees added to payment reminders
This message is automatically inserted into the **Due Now** and **Overdue** reminder emails (but not the early reminder).
Default:
> If this installment is not paid within \[AutomaticLateFeeNumDays\] days of the due date, an automatic late fee will be applied per our Terms & Conditions.
#### 
#### Grace Period ie. Number of Days after Instalment Due to Automatically Apply Late Fee
Pick a number.
#### Late Fee Confirmation Message
This is the email sent after the fee has been applied.
You can include:
- formatting
- hyperlinks
- Terms & Conditions links
Supported placeholders and will be replaced in the \[AutomaticLateFeeConfirmationMessageHtml\]:
- `[AutomaticLateFeeNumDays]`
- `[AutomaticCancellationWarningNumDays]`
- `[AutomaticCancellationNumDays]`
---
### Automatic Cancellation (Optional)
You can also automatically cancel Travelers who remain unpaid after a specified number of days.
#### Configure:
- Enable Automatic Cancellation
- Number of days after the installment due date
- Warning message
- Cancellation confirmation message
#### Supported placeholders:
- `[AutomaticLateFeeNumDays]`
- `[AutomaticCancellationWarningNumDays]`
- `[AutomaticCancellationNumDays]`
#### Cancellation Warning Email
Sent before cancellation.
Default subject:
**Cancellation pending on \[TripName\]**
#### Cancellation Confirmation Email
Sent after the Traveler has been automatically cancelled.
Default subject:
**Automatic cancellation due to missed payment on \[TripName\]**
---
### What Travelers Will See
#### TripBoard
When a late fee is applied, it appears as an additional payment line item on the Traveler's TripBoard.
If Travelers are paying together, YouLi attempts to apply only one late fee per installment for the entire invitation group.
> π· **Insert the TripBoard screenshot here.**
#### Invoice
Late fees appear as a separate line item labelled **Automatic Late Fee**.
You may:
- change the amount
- waive the fee
- remove it entirely
The fee type itself cannot be changed.
> π· **Insert the Invoice screenshot here.**
---
### Making Exceptions
Need to waive a late fee?
1. Open the Traveler's TripBoard.
2. If the fee was applied **today**, change the amount to **$0**.
3. If it was applied on a previous day, simply delete the fee.
This prevents the automation from immediately recreating it.
> π· **Insert the "Removing Automatic Late Fee" screenshots here.**
---
### Troubleshooting
#### Why are there multiple late fees on the same invoice?
This most commonly happens when Travelers originally paid separately but were later merged into a "Pay Together" invitation group.
Normally, YouLi attempts to apply only one late fee per installment for each invitation group.
If duplicate fees appear:
- Delete the duplicate fee (or change it to $0).
- If this happens repeatedly, contact YouLi Support.
- [Get Started](https://support.youli.io/get-started?hsLang=en#main-content)
- [Checklists](https://support.youli.io/get-started?hsLang=en#checklists)
- [Setting up your account](https://support.youli.io/get-started?hsLang=en#setting-up-your-account)
- [Setting up your Trip Page](https://support.youli.io/get-started?hsLang=en#setting-up-your-trip-page)
- [Video Tutorials](https://support.youli.io/get-started?hsLang=en#video-tutorials)
- [Trip Registration](https://support.youli.io/get-started?hsLang=en#trip-registration)
- [Emails](https://support.youli.io/get-started?hsLang=en#emails)
- [Packages & Installments](https://support.youli.io/get-started?hsLang=en#packages-installments)
- [Payments](https://support.youli.io/get-started?hsLang=en#payments)
- [Adding & Managing People](https://support.youli.io/get-started?hsLang=en#adding-managing-people)
- [Starter Website](https://support.youli.io/get-started?hsLang=en#starter-website)
- [How-To](https://support.youli.io/how-to?hsLang=en#main-content)
- [Technology Partners](https://support.youli.io/how-to?hsLang=en#technology-partners)
- [API](https://support.youli.io/how-to?hsLang=en#api)
- [Reports](https://support.youli.io/how-to?hsLang=en#reports)
- [YouLi Plan Add-ons](https://support.youli.io/how-to?hsLang=en#youli-plan-add-ons)
- [Affiliates](https://support.youli.io/how-to?hsLang=en#affiliates)
- [Payments](https://support.youli.io/how-to?hsLang=en#payments)
- [Video Tutorials](https://support.youli.io/how-to?hsLang=en#video-tutorials)
- [Website Integration](https://support.youli.io/how-to?hsLang=en#website-integration)
- [Mobile App](https://support.youli.io/how-to?hsLang=en#mobile-app)
- [White Label App](https://support.youli.io/how-to?hsLang=en#white-label-app)
- [Account Roles](https://support.youli.io/how-to?hsLang=en#account-roles)
- [Tasks](https://support.youli.io/how-to?hsLang=en#tasks)
- [Packages](https://support.youli.io/how-to?hsLang=en#packages)
- [Highlights, Itinerary & Optional Add-ons](https://support.youli.io/how-to?hsLang=en#highlights-itinerary-optional-add-ons)
- [Invitation Groups](https://support.youli.io/how-to?hsLang=en#invitation-groups)
- [Coupons](https://support.youli.io/how-to?hsLang=en#coupons)
- [Trip Page Menu](https://support.youli.io/how-to?hsLang=en#trip-page-menu)
- [Integrating Cruise Deck Plans](https://support.youli.io/how-to?hsLang=en#integrating-cruise-deck-plans)
- [Managing Trip Dashboard](https://support.youli.io/how-to?hsLang=en#managing-trip-dashboard)
- [Emails](https://support.youli.io/how-to?hsLang=en#emails)
- [Bookings](https://support.youli.io/how-to?hsLang=en#bookings)
- [Managing People](https://support.youli.io/how-to?hsLang=en#managing-people)
- [Registration](https://support.youli.io/how-to?hsLang=en#registration)
- [PDF Confirmation](https://support.youli.io/how-to?hsLang=en#pdf-confirmation)
- [Documents](https://support.youli.io/how-to?hsLang=en#documents)
- [Billing](https://support.youli.io/how-to?hsLang=en#billing)
- [New Features](https://support.youli.io/new-features?hsLang=en#main-content)
- [Recent Releases](https://support.youli.io/new-features?hsLang=en#recent-releases)
- [Past Releases](https://support.youli.io/new-features?hsLang=en#past-releases)
- [Enterprise Clients](https://support.youli.io/enterprise-clients?hsLang=en#main-content)
- [Enterprise Onboarding](https://support.youli.io/enterprise-clients?hsLang=en#enterprise-onboarding)
- [Enterprise-only Features](https://support.youli.io/enterprise-clients?hsLang=en#enterprise-only-features)
- [FAQ](https://support.youli.io/faq?hsLang=en#main-content)
- [Data Security](https://support.youli.io/faq?hsLang=en#data-security)
- [Payments](https://support.youli.io/faq?hsLang=en#payments)
- [YouLi Account](https://support.youli.io/faq?hsLang=en#youli-account)
- [Emails](https://support.youli.io/faq?hsLang=en#emails)
- [Managing People](https://support.youli.io/faq?hsLang=en#managing-people)
- [Packages](https://support.youli.io/faq?hsLang=en#packages)
- [YouLi Subscription Plans](https://support.youli.io/faq?hsLang=en#youli-subscription-plans)
- [Tasks](https://support.youli.io/faq?hsLang=en#tasks)
- [Reporting](https://support.youli.io/reporting?hsLang=en)
- [YouLi User Roles](https://support.youli.io/youli-user-roles?hsLang=en)
- [For Travelers](https://support.youli.io/for-travelers?hsLang=en)
- [Partners](https://support.youli.io/partners?hsLang=en)
- [Upcoming Features](https://support.youli.io/upcoming-features?hsLang=en)
- [Incidents](https://support.youli.io/incidents?hsLang=en)
- [Contact Us](https://support.youli.io/contact-us?hsLang=en)
[](https://go.youli.io)
### Need more help?Β
Reach out to the YouLi Support team via the **Chat** icon at the bottom-right corner of your screen:
orΒ [submit a Support Ticket.](https://support.youli.io/kb-tickets/new?hsLang=en)
Copyright Β© 2025, YouLi Travel Pty. Ltd