Troubleshooting: Error Downloading Trip Bundle

Did your Traveler report getting an error that says "Error Downloading Trip Bundle" on their Mobile App?

Balloon Girl

 

What does "Error Downloading Trip Bundle" mean?

If a Traveler reported getting this error, it means you have an invalid link somewhere on your TRIP. The error will only show on the MOBILE APP and will look like this:

 

 

How can I find the invalid link?

  • The link could be located in multiple places on your TRIP. For example:
    • In the DESCRIPTION of an item under MANAGE HIGHLIGHTS & ITINERARY 
    • In your TRIP SUMMARY
    • In the DESCRIPTION of a TASK
  • Start by going through each section on your TRIP and clicking to open each link you see. Ensure the link has no spaces and opens correctly when you click it. 

NOTE: It might be easiest to do this from the Traveler view. This way, you can click each link and make sure it opens. If the link opens, then it is valid, and you do not have to worry.

 

How to remove a broken link

Once you find a broken link, click in to edit it and either edit or remove the link. It might look something like this:

 

 

I removed the link; how do I test it?

  • Once you have removed the link, you can either ask your Traveler to reload the trip and confirm the error went away or test it yourself. To test it, add yourself as a test Traveler, download the MOBILE APP, and load the TRIP.
  • You will see a banner on the bottom of your screen that tells you it is loading. If the banner goes away, that means it loaded successfully and no error is found. Yay!

 


Need more help? 

Reach out to the YouLi support team via a chat box at the bottom of your screen or submit a Support Ticket. If you need more advanced support, schedule a 1:1 Consulting session with one of our experts, where we will walk you through the features and best practices.