--- title: Reservations - Managing Complex Bookings description: Book more than one Room in Checkout --- [Skip to content](https://support.youli.io/reservations-managing-complex-bookings#main-content) [Open Ticket](https://support.youli.io/kb-tickets/new?hsLang=en) [Customer portal](https://support.youli.io/feature-request-tickets-view?hsLang=en) [![YouLi Support](https://support.youli.io/hs-fs/hubfs/Logo%20White.png?width=100&height=75&name=Logo%20White.png)](https://support.youli.io/?hsLang=en) - [Pricing](https://go.youli.io/pricing) - [Book Demo](https://go.youli.io/youli-demo-videos) - [Blog](https://blog.youli.io/) Open main navigation Close main navigation - [Pricing](https://go.youli.io/pricing) - [Book Demo](https://go.youli.io/youli-demo-videos) - [Blog](https://blog.youli.io/) - [Open Ticket](https://support.youli.io/kb-tickets/new) - [Customer portal](https://support.youli.io/feature-request-tickets-view) - [Open Ticket](https://support.youli.io/kb-tickets/new) [Open Ticket](https://support.youli.io/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.youli.io/?hsLang=en) 2. [New Features](https://support.youli.io/new-features?hsLang=en) # Reservations - Managing Complex Bookings ## Book more than one Room in Checkout and assign people to the right rooms. Optionally also link Pre/Post tours to allow booking across up to 2 additional tours at the same time. **Available with any of the plans:** - PRO, PLUS and above [Upgrade today to access](https://youli.io/account/billingsetup) **NOTE:** Please note that Reservations do not work with [Booking Add-on](https://support.youli.io/how-to-add-travel-insurance-options-required-at-booking-checkout-flow-only?hsLang=en). If you need additional processing during the checkout flow, we recommend using the standard [Add-on feature or an optional item](https://support.youli.io/360001123736-itinerary-highlights-optional-items-add-ons-to-the-invoice?hsLang=en). Ever wished you could book more than one package (room type) in the same "booking"? We have now introduced **Reservations**, a more powerful way to enable complex bookings. This is an account level feature (not per Trip) that allows you to create Reservations on the backend AND allow your Travelers to book into Reservations via Checkout Flow that include the option to: - Select *more than one room of the same package* type - For example, two sisters are booking together but both want single rooms. - Book people into *different* packages in the same Checkout - For example, mom and dad book the King Garden View for them and the Twin Garden View for the kids. - Assign the correct people to the selected rooms - Saves you the time of working out rooming lists later, since the Traveler does it for you! - Allow and flag overbookings based on Trip Setting - Combined with Affiliate Profiles - Shows the correct Affiliate pricing based on source (pricing for Affiliates that is different from Public bookings) - Shows the correct Packages based on source (Affiliate specific packages) ##### ![Screenshot 2025-12-10 at 10.06.00 pm](https://support.youli.io/hs-fs/hubfs/Screenshot%202025-12-10%20at%2010.06.00%20pm.png?width=437&height=809&name=Screenshot%202025-12-10%20at%2010.06.00%20pm.png) ### How to Travellers can create their own Reservation at Checkout Flow   **IMPORTANT:** Once this feature is enabled, it cannot be turned off for an individual Trip. Once this feature is enabled, travelers will first see the registration form on the left-hand side of the Checkout page. ![](https://support.youli.io/hs-fs/hubfs/Screenshot%202026-09-22%20at%203-38-33%E2%80%AFpm-png.png?width=600&height=497&name=Screenshot%202026-09-22%20at%203-38-33%E2%80%AFpm-png.png) #### Add Traveler Information Travelers enter their information as usual. Under **Main Tour**, they can select a room and package for each person in the reservation. To include another person, they can select **+ ADD GUESTS**, then choose the appropriate room and package for that traveler. ![](https://support.youli.io/hs-fs/hubfs/Screenshot%202026-09-22%20at%203-45-33%E2%80%AFpm-png.png?width=600&height=467&name=Screenshot%202026-09-22%20at%203-45-33%E2%80%AFpm-png.png) #### Review the Invoice and Pay The Invoice section on the right-hand side will appear after every traveler has been assigned to a room and package. The person making the booking can review the full reservation and proceed with payment. ![](https://support.youli.io/hs-fs/hubfs/Screenshot%202026-09-22%20at%203-46-24%E2%80%AFpm-png.png?width=600&height=428&name=Screenshot%202026-09-22%20at%203-46-24%E2%80%AFpm-png.png) #### View the Reservation on the Trip Page After booking, travelers can see the status of their reservation on their Trip Page. They may also be able to view the other travelers included in the same reservation if you have enabled that permission.   ![](https://support.youli.io/hs-fs/hubfs/Screenshot%202026-09-22%20at%203-48-14%E2%80%AFpm-png.png?width=600&height=386&name=Screenshot%202026-09-22%20at%203-48-14%E2%80%AFpm-png.png) ### How to create Reservations Go to a Traveller's Trip Board \> click CREATE A RESERVATION ![](https://support.youli.io/hs-fs/hubfs/image-png-Jul-10-2026-09-42-31-1275-PM.png?width=670&height=373&name=image-png-Jul-10-2026-09-42-31-1275-PM.png)   ### Allow multiple '[Invitation Groups](https://support.youli.io/360001123556-what-is-an-invitation-group-?hsLang=en)' under one 'Reservation Group' We have designed this feature so that you can have a large group traveling together, while having their own rooms. **For example:** A 'Reservation Group' can contain all of the following people: - mom - dad - child #1 - child #2 - grandma - grandpa Within that 'Reservation Group', there can be the following 'Invitation Groups': - Invitation Group #1 called 'Parents' = mom + dad - Invitation Group #2 called 'Children' = child #1 + child #2 - Invitation Group #3 called 'Grandparents' = grandma + grandpa which means there are 3 Invitation groups under 1 Reservation Group.    ### How to take a Traveler out of a room and add them to their own room in a Reservation For example, if a Reservation has 3 Travelers in it: 1. Heather Cho 2. Jimmy Hu 3. Lina Wei and those 3 are also in the same Room/Price package, then those 3 Travelers are in the same Invitation Group.  This is what their Invoice looks like: ![](https://support.youli.io/hs-fs/hubfs/image-png-Jul-10-2026-09-12-10-5941-PM.png?width=670&height=630&name=image-png-Jul-10-2026-09-12-10-5941-PM.png) This is what their TripBoard looks like:  ![](https://support.youli.io/hs-fs/hubfs/image-png-Jul-10-2026-09-12-07-0575-PM.png?width=670&height=434&name=image-png-Jul-10-2026-09-12-07-0575-PM.png) This is what Manage People looks like: ![](https://support.youli.io/hs-fs/hubfs/image-png-Jul-10-2026-09-14-21-6616-PM.png?width=670&height=335&name=image-png-Jul-10-2026-09-14-21-6616-PM.png) Then let's say that 1 of those 3 Travelers, Lina, needs to be taken out of that room and put into her own room, while the other 2 Travellers, Heather and Jimmy stay in the same room as before, here are the steps you need to do in order to achieve this: Go to Manage People \> check the box for Lina \> click GROUP ![](https://support.youli.io/hs-fs/hubfs/image-png-Jul-10-2026-09-16-14-2958-PM.png?width=670&height=550&name=image-png-Jul-10-2026-09-16-14-2958-PM.png) In the popup window \> click on the existing Invitation Group \> start typing a new group name, such as "Lina only" ![](https://support.youli.io/hs-fs/hubfs/image-png-Jul-10-2026-09-17-16-4421-PM.png?width=670&height=285&name=image-png-Jul-10-2026-09-17-16-4421-PM.png) **NOTE:** if there are \>1 Traveller in this new Invitation Group, be sure to decide if you want them to Pay Together vs. Separately, and to complete each other's tasks or not, before clicking SAVE. Now you can see that Lina has a different colour (blue) than Heather & Jimmy (purple): ![](https://support.youli.io/hs-fs/hubfs/image-png-Jul-10-2026-09-19-39-8995-PM.png?width=670&height=184&name=image-png-Jul-10-2026-09-19-39-8995-PM.png) That's now: 1 Reservation with 2 Invitation Groups: 1 Invitation Group for the Lina the Traveller alone, and 1 Invitation Group for the 2 others, Heather and Jimmy. And clicking into anyone in the same Reservation, on their Invoice, you will see that Lina is in her own room, and Heather and Jimmy are in another room together: ![](https://support.youli.io/hs-fs/hubfs/image-png-Jul-10-2026-09-35-34-1084-PM.png?width=670&height=221&name=image-png-Jul-10-2026-09-35-34-1084-PM.png) Their TripBoard will also show the same info: ![](https://support.youli.io/hs-fs/hubfs/image-png-Jul-10-2026-09-40-20-0484-PM.png?width=670&height=201&name=image-png-Jul-10-2026-09-40-20-0484-PM.png) ### Allow linking of Pre and/or Post Tours If you have Reservations enabled for your account, you can optionally link Pre/Post tours to allow for booking at the same time.  [Learn more](https://support.youli.io/how-to-link-pre-and-post-tours-to-a-main-tour-using-tour-series?hsLang=en) - [Get Started](https://support.youli.io/get-started?hsLang=en#main-content) - [Checklists](https://support.youli.io/get-started?hsLang=en#checklists) - [Setting up your account](https://support.youli.io/get-started?hsLang=en#setting-up-your-account) - 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