Changing a package price doesn't have to disrupt your existing bookings - while still keeping your inventory on track.
Recent Global Incidents
Many of you are aware of the global technology outages that have impacted many businesses in the last few weeks. The biggest one was the CrowdStrike bug on Windows machines.
Thankfully YouLi was not impacted significantly by that incident - we did have some delays sending emails, but quickly recovered.
Then this week, some of our clients experienced 525 errors when accessing YouLi due to a Microsoft Azure issue on their CDN (which we use along with many other services like Minecraft). A few customers saw inconsistent access issues during a window of about 10 hours on July 30 while Microsoft handled the incident. This mostly impacted UK/European clients + a few US clients, as it was during Australian night time. The MAJORITY of requests were still handled (we actually saw an increase in user activity those days compared to the week before). This incident has now been resolved.
No platform is immune to these types of disruptions, so we cannot assure you these things won't happen again, but we can commit to being responsive to restore services as soon as possible.
Sometimes it is something we can fix ourselves (if it is our bug), sometimes it's something we have to wait for our service providers to fix.
We appreciate your patience and availability to respond to our communications when an incident does occur.
What to do if you think you're experiencing an Incident with YouLi
We are developing a new process for reporting and escalating incidents to track and measure response and resolution times in line with our SLAs (Service Level Agreements)
For now, please continue to open tickets via support@youli.team or use our ticket form
REMEMBER: the more details you provide, the faster we can resolve, for example:
- When did this start happening?
- Who is impacted? Just you, or your travelers or team members?
- Provide links to the trips you're experiencing issues with
- Provide a loom to show the issue with more detail - sometimes we can see things on your screen you don't realize are important
- Specify which type of device you're using (iPhone, Windows Chrome, etc)
- What is the impact to your business?
Now onto the fun stuff..... 😍
👉 Have questions? 👈🏾
Watch our August Workshop for a friendly version of these updates
Ask our community in our Facebook group?
Not a member yet? 😱 JOIN FB GROUP NOW
🔒Change Package Price with Option to Lock in Existing Prices
Do you need to edit package prices without impacting people already booked onto the package? Now you’ll have the option to “PERSONALIZE PRICE” to lock in the booked price when you are changing the package price.
If you see this tooltip, then you'll know the option will appear in the next step:
On the next step you'll be prompted to make your decision:
Don't worry: you don't have to use this feature, simply click "DO NOT PERSONALIZE" to keep doing what you've always done.
😎 Watch the video below to see more...
#9257 - Thanks to Rockstar Adventures for sponsoring this feature
💰Manual Payment Labels NOW in Payment Exports
When you "Record a Manual Payment" you have the option to change the Label that shows to the Traveler on their Invoice. And NOW it will also appear in your exports:
- Manage Payments -> Payments -> Export
- Trip Dashboard -> Reports -> Payments -> Export
#9289 - Thanks to Soul Star Retreats for suggesting this
📲 "Load in App" (YouLi branded on App stores)
Did you know that our Mobile app for Travelers is included in PRO and above?
But of course, we work great on mobile browsers too - so if you find it confusing to drive your Travelers to LOAD IN APP, then you can simply request we disable the mobile app feature on your account.
In that case YOU will still see the button (as an upgrade prompt) but your Travelers will no longer be prompted to LOAD IN APP.
⏰ Just a label change: "Payment Schedules"
Changed label from "PAYMENT INSTALLMENT DUE DATES" to "PAYMENT SCHEDULE" to be more clear about what this feature is.
We are continuously improving our Payment Schedule features:
Don't forget to try Dynamic Installments for all your new trips. <-- it will change your life!
💱 Show the Amount of the Balance Due in the Payment Schedule
We've gotten many requests to calculate the actual amount of the Balance Due (Remaining) on the Payment Schedule show on the Traveler Invoice:
Since this is a value that can change based on the payments made, we do not plan to change this for Fixed and Percentage Payment Schedules, but if you need this feature, then be sure to use Dynamic Installments so that your Travelers will see something like this:
#9132 - thanks to many clients for suggesting this enhancement
🌅 ✂️ Unsplash Images & Edit Images in New Editor
We had a glitch with our new editor that prompted you to upgrade to access Unsplash images and to edit images.
Click "Get from Stock" to search the Unsplash library of images:
Click "Edit Image" to edit an image you've uploaded or selected from Unsplash
#9296
📤 Custom Email Templates
Did you know that you can customize the email templates YouLi sends on your behalf? It's a small project starting at US$400, final price depends on the changes required.
Check out what is configurable in your Account and on the Trips and what can be customized for a fee in this new article
We recommend doing this in conjunction with White Label Email Sending (available on Grow and above).
Bugs & Enhancements
- 🐞 9176 - Double registrations would occasionally happen for slow networks on trips with checkout flow - FIXED!
- 🐞 9329 - PayPal Saved Card option does not show when paypal card fields not loaded
- 🐞 9275 - Payment reminders were sent for travelers who did not owe anything because they had negative line items added - FIXED!
- 🐞 9328 - Certain errors blocked the logging of an email send, allowing us to send duplicate reminders on the same day - FIXED!
- 🐞 9362 - Changing pricing and settings retains the Authenticated Checkout setting
- 🐞 9363 - Archived templates were showing in Active Template view - FIXED!
- 🐞 9366 - PayPal ONLY: clicks to open the pay now popup twice in a row led to duplicate charges - FIXED!
- 🐞 9297 - When a Xero access issue occurs during a push, it will now prompt you to re-authenticate so you can push your invoices from YouLi to Xero without our intervention.
- 💪 9323 - Stop alerting support for allocation adjustments
- 💪 9359 - Smartraveller alerts log destination to support troubleshooting
- 💪 9322 - Security enhancements for Trip Response handler
- 💪 9270 - Improved warning message when deleting people from Trip CRM - to suggest "Cancelling" booked Travelers instead.
- 💪 6662 - Trip Embeds now send the Traveler to the right page first, instead of redirecting from Trip Page to Checkout Flow - improving page load speed
- 💪 9341 - Block access to pages that can cause large queries that slowed the system to improve platform scalability
- 💪 9298 - Fixed the message when attempting to edit a System Field in your registration form to be clear why it cannot be edited.
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Need more help?
Reach out to the YouLi support team via a chat box at the bottom of your screen or submit a ticket request. If you need more advanced support, schedule a 1:1 Consulting session with one of our experts, as we will walk you through the features and best practices.