Incident Notification

Welcome,

Last week YouLi got behind with reminders, starting from June 16th.😱

Now we are all caught up. 😅

Due to the delay, some of your travelers may not get all 3 scheduled reminders, they might only get 1 or 2.

So be sure to check your trips and use SEND MESSAGE from Manage People, Manage Tasks or Manage Payments to send reminders to those who have not completed the essential task or payment.

You can also update the due date on tasks or payments if the date has passed, that way the automation will pick up those who have not finished and send them reminders (don't worry, it won't remind those who have finished it!)

Apologies for any inconvenience this has caused!

Scroll down for more information.

- Claire

Head of Customer Success

SEND MESSAGE TIP

Did you know?

When you send a message from Manage Payments, the magic link in the email takes the traveler directly to their Invoice. When you send from Manage Task -> Responses the link goes directly to their tasks. Pretty handy eh?

Frequently Asked Questions

• What days were reminders delayed?
  • June 16 - June 26
• When were they sent?
  • All reminders that were delayed were sent by June 26
• Did everyone who should have gotten one receive one?
  • Anyone who had not completed the payment or task when the reminders caught up, did receive a reminder
  • If they had already completed it, then no reminder was sent
• Will they get all 3 reminders?
  • In most cases yes, but some people will have only get 1 or 2 because we ran the reminders on the same day - which means only one reminder was sent when spread over the week they would have gotten 2.
• Will they get duplicate reminders they shouldn't have?
  • No, we ensure they don't get duplicates, but that does mean they might be less reminders (see above)
• Why did this happen?
  • Things are getting busy, so we are scaling up our systems. With more trips and travelers, there is more to do. One of our systems got behind - thankfully we are optimizing our reminders so delays like this are less likely in future.
• How can I see if I was impacted?
  • Check your upcoming trips to make sure people have completed essential tasks and send reminders to anyone who isn't fully paid if the due date for final balance has passed.
  • Be sure to update your task and payment schedule due dates to be in the future to trigger the automations again.

Need help?

Open a support ticket