How-to: Use your White Label Mobile App

Downloading the App

Once your app is ready, you'll be able to search for it in.

Screenshots are using the client example "Reho Study Tours" - your app will have YOUR branding.

• Apple App Store
  • Note that we cannot control the ads shown for your keywords in the app store
    
• Google Play Store
  

 

Example Branding

This example is Solamoré and showcases the brand color and splash image on the homescreen of the app plus the main screens in the app. Specifics will vary per trip, but these elements will be consistent.

  

Pushing from YouLi to your App

So you're app is on the app store, your customers are booked and you're ready to launch your trip to the App?

Once your trip is ready to go, you can find the "PUSH TO YOUR APP" button on top of the Trip CRM as shown:

Click the new button whenever you need to push your trip changes and new booked travelers to the app.

Before pushing be sure:

• You're itinerary data is correct (what you want your Travelers to see)
• All the people you want to have access to the app are:
  • Showing as "REGISTERED" in the Trip CRM
  • Have a unique email address 

Testing your first Trip

No automatic notifications are sent to Travelers, so you can test things out before you onboard them.

Be sure to create a test Traveler so you can see what their experience is like - you'll need to login as them on one device and as a Planner in another device (or work with a colleague) to properly test.

Understanding your App

This example is the Solamoré White Label App. If you would like to customize wording, color, images, or even functionality, reach out to Sales to check if it's right for you, or for more details.

Onboarding Planners onto the App

You can add multiple planners to the trip, assign them a $0 price package, or edit their personal best price to $0 to ensure they are all booked.

If you want to add a Trip Coordinator (view-only role) to a single trip, make sure they have accepted the invitation. Then, add them as a traveler and push to the app. After that, they can create an account in the app and use their own password to log in as a planner.

Itinerary

Edit Activity:

Guests:

Chat: 

 

Onboarding Travelers onto the App

Login 

     

Home Page

1. The little dot on the top right corner indicates how many trips this traveler has joined with this email address.

   1. It will only appear when the traveler uses the same email address to join multiple trips. They can swipe left and right to view different trips.

2. Trip Name

3. Trip Start Date and End Date

4. Activities | To-Do's | Invoice

   • Activities: Opens the Itinerary page to review all itinerary items or change the selections of add-ons and optional items. This label can be configured when setting up your WLA.

   • To-Do's: Opens the Tasks page to complete tasks or update their answers. This label can be configured when setting up your WLA.

   • Invoice: Opens the Invoice page to check their invoice, change their selection of add-ons, and make a payment. This label can be configured when setting up your WLA.

5. Itinerary | Overview | Event Crew | Event Guest

   • Itinerary: This is the default homepage view, which includes the itinerary calendar and the list of itinerary items found in Section 6

   • Overview: Trip description
   • Event Crew: Trip page contacts, including profile picture, name, and email

   • Event Guests: All travelers, including profile picture, name, and email

6. Itinerary calendar and itineraries 
   
   • itinerary calendar
     Itinerary calendar are using weekly view. The dots under the date indicate how many itineraries are under that date.

     You can choose to set the default view to Weekly, 2 Weeks, or Month view — or fix it to a specific view when setting up your WLA.

   • Itineraries
     Only displays each itinerary's start time (if available) or "All Day" along with the title. When clicked, it shows the details, including the Details, Overview, Memories
     • Memories: Photos stitched into the itinerary by activity — not just a camera roll blur. Travelers share and comment on photos together, creating tangible memories tied to moments.

 
  

If an itinerary item is an add-on or optional item, it includes a call-to-action box. Travelers can click the call-to-action box to open the itinerary page and change their selection. When the item is booked, the button will display "Booked"; otherwise, it will display "Book Now".

The text for the call-to-action box and button can be configured when setting up your WLA.

 

Chat Page

• Group Chat

  A chat with the planner where all planners and travelers can reply to each other

• New Update
  Planners can send updates here. All travelers will see these updates as notifications.
  Replies are not allowed

• Customer Service
  A 1:1 chat between travelers and planners

Memories Page

Profile Page

🤩 Get a Demo

To preview what the White Label App can look like for your group trips, Book a session with Jenny for a demo!

 

🛠️ Troubleshooting

Contact us to configure your API Key

If you see this error, then your integration is not complete, contact support or your account manager to check on the status of your integration and ensure your API Key is properly installed.