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How-to: Not Allow Bank Transfer on Deposit, But Require Credit Card on Deposit

If you have No-Fee Payment Methods that don't go via your gateway, you might want to block those options for deposit. Use this setting, to ensure you get your deposit right away. If you don’t want pending payments on deposits to hold space on a trip, you need to set your booking flow to “Require credit card for deposit.”

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NOTE:  On some plans, YouLi allows you to provide Direct Payment Methods that don't go through a gateway. We call them No-Fee Payment Methods because we don't take a booking fee. Learn more

These are great options, but they don't provide immediate confirmation of payment, so it can take days to be sure the person actually paid for their booking. 

If you need to ensure that your spots are only held by people who pay the deposit immediately, then turn on this option.

How to enable

As a Team Owner or Admin:

  1. Click to ACCOUNT
  2. Click to PAYMENTS
  3. Once you have connected your gateway (i.e. Stripe)
  4. Check the box for the option ON DEPOSIT ONLY ALLOW PAYMENT VIA STRIPE 
    1. This will show whatever gateway you are connected to (in this example, it is Stripe)

Troubleshooting

Why can't my Travelers see bank transfer as an option when they try to pay their deposit?

  • You may have enabled the above feature. If Travelers have reported they cannot pay via bank transfer:
    • Check your TRIP and see if your no-fee options show on the first payment
    • Check your TRIP and see if the no-fee options show on the second payment
    • If the option shows on the second payment but not the first, follow the article above in reverse and uncheck the box

F&Q

Q: I don’t want pending payments on deposits to hold space on a trip. What can I do?

A: To prevent pending or unpaid bookings from holding spots, you need to set your booking flow to “Require credit card for deposit.” This ensures only bookings with a valid credit card deposit can reserve space.
 

Q: What happens after I enable “Require credit card for deposit”?

A: Only customers who provide a valid credit card deposit will be able to secure a booking. Pending or unpaid bookings will no longer hold spots.

Q: Will this affect existing bookings?

A: No, this change only applies to new bookings going forward. Existing bookings will remain as they are.