--- title: "How-to: Automatically add BCC for all sent emails" description: Do you need to BCC a CRM or other stakeholder in the business for every email YouLi sends to your travelers? --- [Skip to content](https://support.youli.io/automatically-add-bcc-for-all-sent-emails#main-content) [Open Ticket](https://support.youli.io/kb-tickets/new?hsLang=en) [Customer portal](https://support.youli.io/feature-request-tickets-view?hsLang=en) [![YouLi Support](https://support.youli.io/hs-fs/hubfs/Logo%20White.png?width=100&height=75&name=Logo%20White.png)](https://support.youli.io/?hsLang=en) - [Pricing](https://go.youli.io/pricing) - [Book Demo](https://go.youli.io/youli-demo-videos) - [Blog](https://blog.youli.io/) Open main navigation Close main navigation - [Pricing](https://go.youli.io/pricing) - [Book Demo](https://go.youli.io/youli-demo-videos) - [Blog](https://blog.youli.io/) - [Open Ticket](https://support.youli.io/kb-tickets/new) - [Customer portal](https://support.youli.io/feature-request-tickets-view) - [Open Ticket](https://support.youli.io/kb-tickets/new) [Open Ticket](https://support.youli.io/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.youli.io/?hsLang=en) 2. [How-To](https://support.youli.io/how-to?hsLang=en) # How-to: Automatically add BCC for all sent emails ## Using the BCC feature, YouLi enables tighter integration with your CRM—ensuring that all communications are automatically stored and tracked, even if the messages originate within YouLi！ This feature is included with [White Label Email Sending (WLES)](https://support.youli.io/white-label-email-sending-from-domain?hsLang=en). Don't have WLES? [Upgrade to Grow](https://youli.io/account/billingsetup) to get started! [Join a demo to learn more](https://go.youli.io/youli-demo-videos) ### Configure under Account -\> Site Settings Scroll down below your "White Label Domain" to find the field - **BCC for All Sent Messages (comma separated list of emails)** Enter the email (or a comma separated list of emails) that should receive a copy of every email we send to people on trips. ![](https://support.youli.io/hs-fs/hubfs/Screenshot%202025-07-24%20at%202-15-46%E2%80%AFpm-png.png?width=670&height=289&name=Screenshot%202025-07-24%20at%202-15-46%E2%80%AFpm-png.png) This does NOT include messages sent to Planners, like Affiliate invitations, Co-Planner invitations, Task Completion alerts, etc. ### Why do I need this feature? Integrating your CRM with our platform using the BCC feature offers more than just convenience—it delivers strategic value across your team and operations: - **Centralized Communication Records** Every message sent from YouLi can be captured in your CRM, allowing for a complete and unified communication history with each client. - **Accurate Reporting & Sentiment Analysis** With all messages stored in your CRM, you can generate the right reports, analyze client sentiment, and extract insights—even from conversations that began in YouLi. - **Seamless Reply Management** Replies to those messages are handled directly within your CRM, keeping your workflow streamlined and your team focused - **Actionable Insights for Growth** Capturing and analyzing communication data helps improve training, refine workflows, and elevate team performance over time. ### Troubleshooting **Q: How do I get a BCC address for my CRM?** **A:** Ask your favorite all knowing platform (like Google or ChatGPT). For example, [Hubspot publishes this article on how to get the BCC address in your account.](https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-address) **Q: I don't see the option to enter a BCC in Site Settings** You probably don't have [White Label Email Sending (WLES)](https://support.youli.io/white-label-email-sending-from-domain?hsLang=en) configured.  If it is included in your plan, then open a support request. If it is not on your plan, [upgrade](https://youli.io/account/billingsetup) to activate WLES. This can take 1-2 weeks to configure. - [Get Started](https://support.youli.io/get-started?hsLang=en#main-content) - [Checklists](https://support.youli.io/get-started?hsLang=en#checklists) - [Setting up your account](https://support.youli.io/get-started?hsLang=en#setting-up-your-account) - [Setting up your Trip Page](https://support.youli.io/get-started?hsLang=en#setting-up-your-trip-page) - [Video Tutorials](https://support.youli.io/get-started?hsLang=en#video-tutorials) - [Trip Registration](https://support.youli.io/get-started?hsLang=en#trip-registration) - [Emails](https://support.youli.io/get-started?hsLang=en#emails) - [Packages & Installments](https://support.youli.io/get-started?hsLang=en#packages-installments) - [Payments](https://support.youli.io/get-started?hsLang=en#payments) - [Adding & Managing People](https://support.youli.io/get-started?hsLang=en#adding-managing-people) - [Starter Website](https://support.youli.io/get-started?hsLang=en#starter-website) - [How-To](https://support.youli.io/how-to?hsLang=en#main-content) - [Technology Partners](https://support.youli.io/how-to?hsLang=en#technology-partners) - [API](https://support.youli.io/how-to?hsLang=en#api) - [Reports](https://support.youli.io/how-to?hsLang=en#reports) - [YouLi Plan Add-ons](https://support.youli.io/how-to?hsLang=en#youli-plan-add-ons) - [Affiliates](https://support.youli.io/how-to?hsLang=en#affiliates) - [Payments](https://support.youli.io/how-to?hsLang=en#payments) - [Video Tutorials](https://support.youli.io/how-to?hsLang=en#video-tutorials) - [Website Integration](https://support.youli.io/how-to?hsLang=en#website-integration) - [Mobile App](https://support.youli.io/how-to?hsLang=en#mobile-app) - [White Label App](https://support.youli.io/how-to?hsLang=en#white-label-app) - [Account Roles](https://support.youli.io/how-to?hsLang=en#account-roles) - [Tasks](https://support.youli.io/how-to?hsLang=en#tasks) - [Packages](https://support.youli.io/how-to?hsLang=en#packages) - [Highlights, Itinerary & Optional Add-ons](https://support.youli.io/how-to?hsLang=en#highlights-itinerary-optional-add-ons) - [Invitation Groups](https://support.youli.io/how-to?hsLang=en#invitation-groups) - [Coupons](https://support.youli.io/how-to?hsLang=en#coupons) - [Trip Page Menu](https://support.youli.io/how-to?hsLang=en#trip-page-menu) - [Integrating Cruise Deck Plans](https://support.youli.io/how-to?hsLang=en#integrating-cruise-deck-plans) - [Managing Trip Dashboard](https://support.youli.io/how-to?hsLang=en#managing-trip-dashboard) - [Emails](https://support.youli.io/how-to?hsLang=en#emails) - [Bookings](https://support.youli.io/how-to?hsLang=en#bookings) - [Managing People](https://support.youli.io/how-to?hsLang=en#managing-people) - [Registration](https://support.youli.io/how-to?hsLang=en#registration) - [PDF Confirmation](https://support.youli.io/how-to?hsLang=en#pdf-confirmation) - [Documents](https://support.youli.io/how-to?hsLang=en#documents) - [Billing](https://support.youli.io/how-to?hsLang=en#billing) - [New Features](https://support.youli.io/new-features?hsLang=en#main-content) - [Recent Releases](https://support.youli.io/new-features?hsLang=en#recent-releases) - [Past Releases](https://support.youli.io/new-features?hsLang=en#past-releases) - [Enterprise Clients](https://support.youli.io/enterprise-clients?hsLang=en#main-content) - [Enterprise Onboarding](https://support.youli.io/enterprise-clients?hsLang=en#enterprise-onboarding) - [Enterprise-only Features](https://support.youli.io/enterprise-clients?hsLang=en#enterprise-only-features) - [FAQ](https://support.youli.io/faq?hsLang=en#main-content) - [Data Security](https://support.youli.io/faq?hsLang=en#data-security) - [Payments](https://support.youli.io/faq?hsLang=en#payments) - [YouLi Account](https://support.youli.io/faq?hsLang=en#youli-account) - [Emails](https://support.youli.io/faq?hsLang=en#emails) - [Managing People](https://support.youli.io/faq?hsLang=en#managing-people) - [Packages](https://support.youli.io/faq?hsLang=en#packages) - [YouLi Subscription Plans](https://support.youli.io/faq?hsLang=en#youli-subscription-plans) - [Tasks](https://support.youli.io/faq?hsLang=en#tasks) - [Reporting](https://support.youli.io/reporting?hsLang=en) - [YouLi User Roles](https://support.youli.io/youli-user-roles?hsLang=en) - [For Travelers](https://support.youli.io/for-travelers?hsLang=en) - [Partners](https://support.youli.io/partners?hsLang=en) - [Upcoming Features](https://support.youli.io/upcoming-features?hsLang=en) - [Incidents](https://support.youli.io/incidents?hsLang=en) - [Contact Us](https://support.youli.io/contact-us?hsLang=en) [![YouLi Marketing Site](https://support.youli.io/hs-fs/hubfs/Logo%20Default.png?width=55&height=24&name=Logo%20Default.png "YouLi Marketing Site")](https://go.youli.io) ### Need more help?  Reach out to the YouLi Support team via the **Chat** icon at the bottom-right corner of your screen: ![Screenshot 2026-07-22 at 12.27.38 PM](https://support.youli.io/hs-fs/hubfs/Screenshot%202026-07-22%20at%2012.27.38%20PM.png?width=268&height=111&name=Screenshot%202026-07-22%20at%2012.27.38%20PM.png) or [submit a Support Ticket.](https://support.youli.io/kb-tickets/new?hsLang=en) Copyright © 2025, YouLi Travel Pty. Ltd