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Automatic Late Fees & Automatic Cancellation

Along with our AutoPay feature, we are making it even easier to incentivize your Travelers to pay on time. Configure an Automatic Late Fee - with warnings and automatic application based on the Installment schedule per Trip.


COMING SOON: This feature will be live for sponsoring clients first. Look for it in your ACCOUNT -> PAYMENTS 

Why do I need this?

  • ⚠️ Do you see too many orange triangles in your Manage Payments report?
  • 📤 The three automated reminders just don't seem to cut through?
  • 🕙 You have a Late Fee policy but it's a hassle to implement

How does it work?

  1. Turn on Automatic Late Fees
    1. We recommend pairing this with AutoPay to make it easy to avoid the late fee
  2. Set your policy
  3. Turn on for the Trips where you want it to apply
    1. This allows you to roll this out and test your policy - so not all Trips have the policy applied.
    2. Be sure to update your Templates to have the right default
  4. Let YouLi be the bad guy!
  5. Late Fee line items are automatically added to the invoice for people who have not paid their installments according to the policy you set
    1. You and your team can always remove these or adjust these if you want to make exceptions based on extenuating circumstances
  6. Notify your customers about the policy - the more places the better!
    1. Include it in the Terms & Conditions shown on registration
    2. Include it in the Package description
    3. Include it in the Pricing Explanation
    4. Send out a general update email informing about the policy

Example Policy and Notification

Every business is different, so this may not work for you, but this is a good place to start and consider how you can tweak to fit your situation.

Policy options:

  • Late Fee Amount (in Trip Currency)
  • Reminder Message
  • Number of Days after Installment is Due that Late Fee applies
  • Late Fee Confirmation Message
  • Enable automatic cancellation
    • Number of Days after Instalment Due to Automatically Cancel
    • Cancellation Warning Message
    • Cancellation Confirmation Message

 

 

How do I set it up?

  1. Configure Policy under ACCOUNT -> PAYMENTS
  2. Pick the TRIPS you want to test and check the box to enable
  3. Inform the TRAVELERS on the test TRIPS
  4. Monitor the next round of Installments to see if you get a better on-time payment result
  5. Roll out to the rest of your TRIPS.

 

Troubleshooting