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YouLi Traveler Portal Handbook

Travelers, learn about your personalized Trip Page (which can also be considered a Traveler Portal), where everything about your Trip is in one place - your chosen Package, Invoice, Pre-Trip Tasks, etc. Here's how to find your way!

Your Trip Page is a Traveler Portal - personalized for you!

Are you unclear on how to use your Trip Page and find your way around? Check out this quick help video, where we walk you through it!

 

Ready to view your Trip Page/Traveler Portal offline?

We have an easy way to do that! Download the YouLi Trip Mobile App on iOS or Android and add your Trip(s) so that you have them easily accessible

 

Have more questions about your trip? Contact your Trip Planner for assistance!

If you have any questions regarding your trip—for example, requesting to join the waitlist, adding another family member, transferring to another trip, or requesting a refund—please contact your Trip Planner listed on your Trip Page.
  • Find your trip planner via your Trip Page
    Look for this tab in your Trip Menu (although it may say something different, like "Contact Us!")

Screenshot 2023-01-13 at 12.18.21 PM

  • Find your trip planner via your Trip Emails
    If you cannot access your Trip Page for any reason, check the reminder or any trip-related email you’ve received. Normally, you can find your planner’s email there, or simply reply to that email to contact them.
  • Find your trip planner via YouLi Support
    However, if you still need help and cannot find their contact information, please email our support team (support@youli.team), and we will do our best to connect you with them.

Other help documentation you may find useful