Why Can’t I Send More Than 60 Messages At Once?

Are you getting an error when you try to send mass messages? Read this article to find out why.

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As of Release 1.138 you can send unlimited messages at once.

See release notes.

 

 

 

 

OOPS!

If you tried to send a message to more than 60 travelers, you would have received this error.

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Why?

We've had to restrict sending messages to 60 people at a time while we sort out a timeout issue. 

We are currently working on a fix for this - for now, follow the steps below to get around this issue.

If you see a timeout error, remember to refresh and check if your request was processed before trying again.

How Can I Send Messages To Large Groups Then? 

To Work with this restriction, this is what you can do: 

  • Set the page size to 30 or 60 people per page 

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  • Select all the travelers on that page, and send the message 
  • Continue to send messages in blocks until all the travelers have received a message 

Copy the message you are sending and paste it into the message box, so all your travelers receive the same message