🔍 Self-serve with the Help Center
The best place to start is with Get Started and self-serve at your own pace:
Before contacting us, try searching the Help Center:
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In the search bar at the top (or click the chat icon)
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Start typing keywords like “coupons,” “brochure mode,” etc.
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Find instant answers any time of day
📽️ Tip: Watch this GIF to see how to search effectively:
📝 Submit a Support Ticket
Tips for a Helpful Ticket:
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Submit one ticket per issue. If you need to submit multiple tickets, please consider purchasing a Support Consultation call.
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Include:
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TripBoard link for affected travelers
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Screenshots or a screen recording
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Try Loom for free, 5-min videos
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Narrate the issue as you record—it helps us diagnose quicker!
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Add support@youli.team to your contacts so you don’t miss our reply
💬 Use the In-App Chat
Can’t find what you need in the Help Center? Start a conversation with us directly in the YouLi platform using the chat icon. If we’re offline, leave your email so we can respond as soon as we’re back online.
(Mon–Fri, 9:00 AM–5:00 PM ET)
⚡ Personalized and Priority Support
For tailored, expert help, we offer 1:1 consulting calls with the YouLi team.
Paid support calls are your fast track to learning how to use YouLi for your specific business needs. Because YouLi is so flexible, many features can be used in different ways—we’ll guide you through the best setup for your unique workflow.
These Zoom sessions are perfect for setup, integrations, training, or custom solutions—and are recorded so you can rewatch or share with your team.
Save time, avoid trial and error, and grow smarter without hiring a developer or assistant.
“The support call was a 10/10 — the support expert was patient, clear, and gave me clarity and peace of mind. I’d absolutely book another call when I need help beyond what’s available in the tutorials, Facebook group, or help chat.”
-- Char Travel
👀 Paid Support Options
| Service Type | USD Rate & Link | AUD Rate & Link | Best For |
|---|---|---|---|
| Support Consultation* | $90/hour | $145/hour |
Specific YouLi setup, onboarding, training, troubleshooting, feature walkthroughs, trip page audits, sales page strategy reviews. |
| 3-Hour Support Consultation Bundle | $240 total | $385 total | Save 11% — ideal for ongoing support or multi-session needs |
| Integration Consulting | $120/hour | $190/hour | Zapier, GA4, QuickBooks, SEO, CRM/API integrations, Stripe payment methods, etc |
| Custom Feature Setup | $150/hour | $240/hour | Email template changes, coupon automation, website embed filters, etc. |
| Technical Scoping** | $200/hour | $320/hour | Feature requests, feasibility discussions, implementation plans. Required for quotes/timeline on custom development (Statement of Work). |
🤔 Worried These Calls Might Not Be Worth It?
- *If it turns out your issue is caused by a YouLi bug, we’ll refund the cost of the support call—no questions asked.
- **If you proceed with custom development, the fee for your scoping session will be credited toward your final invoice — so your investment goes directly toward building what you need.
💰 Ready to Invest in Your Business and Save Time?
You can book with one of our senior support specialists:
Nick
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YouLi client for 4+ years
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Experienced retreat host (15+ trips/year)
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Product trainer who simplifies workflows & offers creative solutions
Myron
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20+ years in technical troubleshooting
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YouLi’s 2nd-level support expert
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Ideal for resolving complex issues quickly
We’re also currently offering 11% off when you purchase a 3-session bundle — a great way to save while you try one (or both) support specialists!
🧠 Free Workshops & Events
🎓 Product Workshops
Hosted by our Head of Product, Jen Fein. Join free live webinars for expert tips and product walkthroughs:
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Get up to speed on YouLi features
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Expert-led sessions with live Q&A
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Learn best practices from YouLi power users
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Designed for both new and experienced travel organizers
🎙️ Travel Tech Café
Hosted monthly by Nick Vannello, a small business coach, retreat specialist, and experienced YouLi client. Register for the next one!
- Get real advice and peer-based solutions
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Ask questions and share challenges in a group setting
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Walk away with a freebie every session
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Build your network, strengthen your tech stack, and grow smarter with community support.