---
title: YouLi Traveler Portal Guide
description: Travelers, learn about your personalized Trip Page (which can also be considered a Traveler Portal), where everything about your Trip is in one place - your chosen Package, Invoice, Pre-Trip Tasks, etc. Here's how to find your way!
---
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# YouLi Traveler Portal Guide
## Travelers, learn about your personalized Traveler Portal (Trip Page), where everything about your Trip is in one place - your chosen Package, Invoice, Pre-Trip Tasks, etc. Here's how to find your way!
### Your Planner has published a Traveler Portal - personalized for you!
Are you unclear on how to use your Traveler Portal (sometimes called a Trip Page) and find your way around?
Each Planner configures it differently, but the information that matters will be there for you.
Check out this quick help video, where we walk you through it!
### Ready to view your Trip Page/Traveler Portal offline?
We have an easy way to do that! [Download the YouLi Trip Mobile App](https://support.youli.io/articles/360004100535-view-your-itinerary-on-your-phone-get-the-youli-trip-app-for-online-and-offline-access?hsLang=en) on iOS or Android and add your Trip(s) so that you have them easily accessible
### Have more questions about your trip? Contact your Trip Planner for assistance!
If you have any questions regarding your trip—for example, requesting to join the waitlist, adding another family member, transferring to another trip, or requesting a refund—please contact your Trip Planner listed on your Trip Page.
- Find your trip planner via your **Trip Portal**
Look for this tab in your Trip Menu (although it may say something different, like "Contact Us!")
- Find your trip planner via your **Trip Emails**
If you cannot access your Trip Page for any reason, check the reminder or any trip-related email you’ve received. Normally, you can find your planner’s email there, or simply reply to that email to contact them.
Other help documentation you may find useful
- [I'm a Traveler & I Can't Find My Trip Or It Isn't Loading](https://support.youli.io/im-a-traveler-my-trip-page-isnt-loading?hsLang=en)
- [What is a YouLi Traveler Account?](https://support.youli.io/360001328455-what-is-a-youli-traveler-account-?hsLang=en)
- [Reset Password](https://support.youli.io/faq-how-do-i-reset-my-password?hsLang=en) \<- if you have made an account
- [Save your Itinerary on your Phone: Get the YouLi Trip Mobile App for online and offline access](https://support.youli.io/360004100535-view-your-itinerary-on-your-phone-get-the-youli-trip-app-for-online-and-offline-access?hsLang=en)
- [Get Started](https://support.youli.io/get-started?hsLang=en#main-content)
- [Checklists](https://support.youli.io/get-started?hsLang=en#checklists)
- [Setting up your account](https://support.youli.io/get-started?hsLang=en#setting-up-your-account)
- [Setting up your Trip Page](https://support.youli.io/get-started?hsLang=en#setting-up-your-trip-page)
- [Video Tutorials](https://support.youli.io/get-started?hsLang=en#video-tutorials)
- [Trip Registration](https://support.youli.io/get-started?hsLang=en#trip-registration)
- [Emails](https://support.youli.io/get-started?hsLang=en#emails)
- [Packages & Installments](https://support.youli.io/get-started?hsLang=en#packages-installments)
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- [Mobile App](https://support.youli.io/how-to?hsLang=en#mobile-app)
- [White Label App](https://support.youli.io/how-to?hsLang=en#white-label-app)
- [Account Roles](https://support.youli.io/how-to?hsLang=en#account-roles)
- [Tasks](https://support.youli.io/how-to?hsLang=en#tasks)
- [Packages](https://support.youli.io/how-to?hsLang=en#packages)
- [Highlights, Itinerary & Optional Add-ons](https://support.youli.io/how-to?hsLang=en#highlights-itinerary-optional-add-ons)
- [Invitation Groups](https://support.youli.io/how-to?hsLang=en#invitation-groups)
- [Coupons](https://support.youli.io/how-to?hsLang=en#coupons)
- [Trip Page Menu](https://support.youli.io/how-to?hsLang=en#trip-page-menu)
- [Integrating Cruise Deck Plans](https://support.youli.io/how-to?hsLang=en#integrating-cruise-deck-plans)
- [Managing Trip Dashboard](https://support.youli.io/how-to?hsLang=en#managing-trip-dashboard)
- [Emails](https://support.youli.io/how-to?hsLang=en#emails)
- [Bookings](https://support.youli.io/how-to?hsLang=en#bookings)
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### Need more help?
Reach out to the YouLi Support team via the **Chat** icon at the bottom-right corner of your screen:
or [submit a Support Ticket.](https://support.youli.io/kb-tickets/new?hsLang=en)
Copyright © 2025, YouLi Travel Pty. Ltd
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