---
title: "How-to: Hold a Room for Someone Before they Pay"
description: Sometimes one of your Travelers cannot pay just yet, but you would like to hold a room for them. Continue reading to learn how!
---

[Skip to content](https://support.youli.io/360003229995-how-to-hold-a-room-for-someone-before-they-pay#main-content)

[Open Ticket](https://support.youli.io/kb-tickets/new?hsLang=en) [Customer portal](https://support.youli.io/feature-request-tickets-view?hsLang=en)

[![YouLi Support](https://support.youli.io/hs-fs/hubfs/Logo%20White.png?width=100&height=75&name=Logo%20White.png)](https://support.youli.io/?hsLang=en)

- [Pricing](https://go.youli.io/pricing)
- [Book Demo](https://go.youli.io/youli-demo-videos)
- [Blog](https://blog.youli.io/)

Open main navigation

Close main navigation

- [Pricing](https://go.youli.io/pricing)
- [Book Demo](https://go.youli.io/youli-demo-videos)
- [Blog](https://blog.youli.io/)
- [Open Ticket](https://support.youli.io/kb-tickets/new)
- [Customer portal](https://support.youli.io/feature-request-tickets-view)
- [Open Ticket](https://support.youli.io/kb-tickets/new)

[Open Ticket](https://support.youli.io/kb-tickets/new?hsLang=en)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://support.youli.io/?hsLang=en)
2. [How-To](https://support.youli.io/how-to?hsLang=en)
3. [Bookings](https://support.youli.io/how-to?hsLang=en#bookings)

# How-to: Hold a Room for Someone Before they Pay

## Sometimes one of your Travelers cannot pay just yet, but you would like to hold a room for them. Continue reading to learn how!

### ![Deliveries](https://support.youli.io/hubfs/Illustrations/Deliveries.svg)

### How to hold a room when a Traveler has not paid

You can do this by APPLYING A CREDIT. When you record any manual payments, they will automatically hold the spot in your inventory. 

From MANAGE PAYMENTS, apply a $0 credit / $0 payment to this **Traveler.** [Read here to learn how to APPLY CREDIT.](https://support.youli.io/360003180776-how-to-apply-a-credit-to-your-traveler-s-invoice?hsLang=en)

It is super handy when you need to:

- Hold a room for them
- Skip Installment Reminders
- Skip Automatic Late Fees

- [Get Started](https://support.youli.io/get-started?hsLang=en#main-content)

    - [Checklists](https://support.youli.io/get-started?hsLang=en#checklists)
    - [Setting up your account](https://support.youli.io/get-started?hsLang=en#setting-up-your-account)
    - [Setting up your Trip Page](https://support.youli.io/get-started?hsLang=en#setting-up-your-trip-page)
    - [Video Tutorials](https://support.youli.io/get-started?hsLang=en#video-tutorials)
    - [Trip Registration](https://support.youli.io/get-started?hsLang=en#trip-registration)
    - [Emails](https://support.youli.io/get-started?hsLang=en#emails)
    - [Packages & Installments](https://support.youli.io/get-started?hsLang=en#packages-installments)
    - [Payments](https://support.youli.io/get-started?hsLang=en#payments)
    - [Adding & Managing People](https://support.youli.io/get-started?hsLang=en#adding-managing-people)
    - [Starter Website](https://support.youli.io/get-started?hsLang=en#starter-website)
- [How-To](https://support.youli.io/how-to?hsLang=en#main-content)

    - [Technology Partners](https://support.youli.io/how-to?hsLang=en#technology-partners)
    - [API](https://support.youli.io/how-to?hsLang=en#api)
    - [Reports](https://support.youli.io/how-to?hsLang=en#reports)
    - [YouLi Plan Add-ons](https://support.youli.io/how-to?hsLang=en#youli-plan-add-ons)
    - [Affiliates](https://support.youli.io/how-to?hsLang=en#affiliates)
    - [Payments](https://support.youli.io/how-to?hsLang=en#payments)
    - [Video Tutorials](https://support.youli.io/how-to?hsLang=en#video-tutorials)
    - [Website Integration](https://support.youli.io/how-to?hsLang=en#website-integration)
    - [Mobile App](https://support.youli.io/how-to?hsLang=en#mobile-app)
    - [White Label App](https://support.youli.io/how-to?hsLang=en#white-label-app)
    - [Account Roles](https://support.youli.io/how-to?hsLang=en#account-roles)
    - [Tasks](https://support.youli.io/how-to?hsLang=en#tasks)
    - [Packages](https://support.youli.io/how-to?hsLang=en#packages)
    - [Highlights, Itinerary & Optional Add-ons](https://support.youli.io/how-to?hsLang=en#highlights-itinerary-optional-add-ons)
    - [Invitation Groups](https://support.youli.io/how-to?hsLang=en#invitation-groups)
    - [Coupons](https://support.youli.io/how-to?hsLang=en#coupons)
    - [Trip Page Menu](https://support.youli.io/how-to?hsLang=en#trip-page-menu)
    - [Integrating Cruise Deck Plans](https://support.youli.io/how-to?hsLang=en#integrating-cruise-deck-plans)
    - [Managing Trip Dashboard](https://support.youli.io/how-to?hsLang=en#managing-trip-dashboard)
    - [Emails](https://support.youli.io/how-to?hsLang=en#emails)
    - [Bookings](https://support.youli.io/how-to?hsLang=en#bookings)
    - [Managing People](https://support.youli.io/how-to?hsLang=en#managing-people)
    - [Registration](https://support.youli.io/how-to?hsLang=en#registration)
    - [PDF Confirmation](https://support.youli.io/how-to?hsLang=en#pdf-confirmation)
    - [Documents](https://support.youli.io/how-to?hsLang=en#documents)
    - [Billing](https://support.youli.io/how-to?hsLang=en#billing)
- [New Features](https://support.youli.io/new-features?hsLang=en#main-content)

    - [Recent Releases](https://support.youli.io/new-features?hsLang=en#recent-releases)
    - [Past Releases](https://support.youli.io/new-features?hsLang=en#past-releases)
- [Enterprise Clients](https://support.youli.io/enterprise-clients?hsLang=en#main-content)

    - [Enterprise Onboarding](https://support.youli.io/enterprise-clients?hsLang=en#enterprise-onboarding)
    - [Enterprise-only Features](https://support.youli.io/enterprise-clients?hsLang=en#enterprise-only-features)
- [FAQ](https://support.youli.io/faq?hsLang=en#main-content)

    - [Data Security](https://support.youli.io/faq?hsLang=en#data-security)
    - [Payments](https://support.youli.io/faq?hsLang=en#payments)
    - [YouLi Account](https://support.youli.io/faq?hsLang=en#youli-account)
    - [Emails](https://support.youli.io/faq?hsLang=en#emails)
    - [Managing People](https://support.youli.io/faq?hsLang=en#managing-people)
    - [Packages](https://support.youli.io/faq?hsLang=en#packages)
    - [YouLi Subscription Plans](https://support.youli.io/faq?hsLang=en#youli-subscription-plans)
    - [Tasks](https://support.youli.io/faq?hsLang=en#tasks)
- [Reporting](https://support.youli.io/reporting?hsLang=en)
- [YouLi User Roles](https://support.youli.io/youli-user-roles?hsLang=en)
- [For Travelers](https://support.youli.io/for-travelers?hsLang=en)
- [Partners](https://support.youli.io/partners?hsLang=en)
- [Upcoming Features](https://support.youli.io/upcoming-features?hsLang=en)
- [Incidents](https://support.youli.io/incidents?hsLang=en)
- [Contact Us](https://support.youli.io/contact-us?hsLang=en)

[![YouLi Marketing Site](https://support.youli.io/hs-fs/hubfs/Logo%20Default.png?width=55&height=24&name=Logo%20Default.png "YouLi Marketing Site")](https://go.youli.io)

### Need more help?

Reach out to the YouLi Support team via the **Chat** icon at the bottom-right corner of your screen:

![Screenshot 2026-07-22 at 12.27.38 PM](https://support.youli.io/hs-fs/hubfs/Screenshot%202026-07-22%20at%2012.27.38%20PM.png?width=268&height=111&name=Screenshot%202026-07-22%20at%2012.27.38%20PM.png)

or [submit a Support Ticket.](https://support.youli.io/kb-tickets/new?hsLang=en)

<https://www.facebook.com/youlivetotravel> <https://www.instagram.com/youlivetotravel> <https://www.youtube.com/youlivetotravel> <https://www.linkedin.com/company/youlivetotravel/>

Copyright © 2025, YouLi Travel Pty. Ltd