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      How-to: Pause Bookings or Payments on a Trip After Taking Payments

      YouLi makes it easy to pause payments and start taking them again when ready.

      Payment Packages

      Do you want to stop taking payments? Perhaps something has changed about the destination or the operator, and you're not sure the trip will go ahead, but you aren't ready to cancel it yet. In this case, you can simply block access to the Invoice so interested Travelers cannot pay, then turn payments back on when you are ready.

       

      Pause payments via the invoice on your Trip Page

       

      1. Click to UPDATE TRIP > SETTINGS 
      2. Scroll to TRIP PAGE MENU LABELS
      3. From there, uncheck the box next to INVOICE 
      4. Click SAVE

      This will hide the invoice from your Travelers, but leave all other parts of the TRIP PAGE as VISIBLE so they can still access them.

       

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      TIP: To learn more about this feature, read the full article on controlling what your travelers see.

      Remember to pause reminders

      Now that you've blocked the invoice, you will also want to ensure that payment reminders are not sent.

      1. Click to UPDATE TRIP > PRICING
      2. Click the pencil to edit an installmentpAYMENT REMINDERS
      3. Uncheck SEND REMINDERS
        Payment reminders 2
      4. Click UPDATE


      Need more help?

      Want to learn more about automatic emails that go out on your behalf through YouLi to your travelers such as who the emails come from or how do email templates work? Explore our Automatic Email Help Doc. Also, discover How To Stop Automatic Emails.